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DELIVERIES & RETURNS


DELIVERY AND RETURNS


All orders will be sent from our Paris office. Orders are processed Monday to Friday and shipped the next business day. To facilitate your order, we accept exchanges and refunds. If the model or size is not suitable, you have 14 days to return your product. Once the compliance of the item has been verified (item intact and unused, hygienic protection not removed and all labels uncut) we will refund or exchange.

For any request, contact us at the following address: contact@poolday-paris.com

Damaged or defective item

We make a point of honor that all items sold are of the highest quality. However, if you have a problem with a defective or damaged item, please contact us immediately at the following address: contact@poolday-paris.com. In this case, please keep the product as is (unused article, hygienic protection not removed and all labels not cut).

Order cancellation

Once an order is submitted online, it cannot be modified or canceled. When orders are placed online, they are shipped automatically. If you change your mind once the order has been placed, you can send us the compliant article and request a refund or exchange at the following address: contact@poolday-paris.com



EUROPE :

Delivery Free from
 Colissimo Standard domicile (3 business days) 10€ 100€ purchase
Chronopost express (24h) 22€ 200€ purchase


USA :

Delivery Free from
 Colissimo expert domicile (4-5 business days) 15€ 80€ purchase
Chronopost express (24h) 25€ 160€ purchase

 

REST OF THE WORLD :

Delivery Free from
 Colissimo expert domicile (4-5 business days) 18€ 100€ purchase
Chronopost express (24h) 30€ 200€ purchase


Please note that we are not responsible for customs clearance in your country.


Note: All prices of products shown and payments made on this website are in euros. All prices include VAT. All our products are sold in euros €. Your credit card will be debited in euros and then converted into your local currency by your bank on your bank statement.



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