FAQs

What payment methods are accepted on the website?

We accept bank cards via the Payzen payment gateway which guarantees high payment security with 3D SECURE software. We also accept Paypal.

How to contact us ?

You can contact us by sending an email to contact@poolday-paris.com and we will get back to you as soon as possible. Please allow up to 24 hours for a response.

How to choose the right size ?

For each model, we have prepared a size guide to help you find your size. However, if you are unsure, we will be happy to help you. To do this, you can send us an email to contact@poolday-paris.com

Which countries are available for delivery?

We offer delivery in France, and Europe as well as many countries around the world. If you cannot order in your country, do not hesitate to contact us via Instagram or by email contact@poolday-paris.com. We will be happy to arrange this. You can also simulate an order to find out the shipping price.

What is our exchange policy?

To make your order easier, we accept exchanges and refunds. If the model or size is not suitable, you have 14 days to return your product to us. Once the conformity of the item has been verified (item intact and unused, hygienic protection not removed and label not cut) we will issue a refund or exchange.

For any requests, contact us at the following address: contact@poolday-paris.com

What should I do if the item received is damaged or defective?

We pride ourselves on ensuring that all items sold are of the highest quality. However, if you have a problem with a faulty or damaged item, please contact us immediately at: contact@poolday-paris.com

Is it secure to order via our website?

Absolutely. We do not store any credit card information or share your personal information with third parties. We use 3D Secure software which is the online payment software guaranteeing the highest security.

Is it possible to cancel or modify an order?

Once an order is submitted online, it cannot be modified or canceled. When orders are placed online, they are shipped automatically. If you change your mind once the order has been placed, you can return the correct item to us and request a refund or exchange at the following address: contact@poolday-paris.com