All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

At certain times of the year, such as Christmas and during sales, these processing times can be up to one business week.

In mainland France, our delivery times are 2 to 3 working days for home delivery or to a Mondial Relay point, depending on your choice at checkout.

For the rest of Europe (Switzerland, Belgium, Germany, Italy, Spain, United Kingdom, Portugal, Greece), our delivery times are 3-6 working days.

For our other destinations such as Canada, the UAE, the USA and Australia, our delivery times are 6-10 working days.

In metropolitan France, delivery is free on all orders over €150. For orders under €150, delivery will cost €3.99.

For the rest of Europe, your delivery will cost €17.

For Canada, it will cost €28.90.

For the USA, UAE, and Australia, it will cost €24.99.

If your order is incomplete, contact us directly at our email address: contact@poolday-paris.com

If we have made a mistake with your order, please contact us directly at our email address: contact@poolday-paris.com

If you have not received your order, we recommend checking our tracking page.

If your order is marked "delivered" but you have not received anything, please contact your nearest postal service. It is also possible that your order was left in your mailbox, or that your neighbor took your order in your absence.

If you still have no news regarding your order, please contact us at contact@poolday-paris.com. Please include your order number, your address, and the email address you used to place the order.

Unfortunately, as our orders are shipped automatically, it will not be possible to modify your order.

You will have the option to return your order once you have received it.

Unfortunately, as our orders are shipped automatically, it will not be possible to cancel your order.

You will have the option to return your order once you have received it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not cover the cost of return shipping.

Some of our products are not returnable. We advise you to read our refund policy to learn more.

To make a return, you can contact us at:
Email: contact@poolday-paris.com

Or directly via our Instagram Message at the following link:  https://www.instagram.com/poolday_paris/

We accept all traditional payment methods.

- Credit and Debit Cards (Mastercard, Visa, and Amex)

- Paypal

- Apple Pay

- Google Pay

Yes,

We use the SSL protocol to secure our website. The "HTTPS" in our URL is proof of this.

To secure your payment data, we use encryption from the STRIPE payment processor. We do not have access to your payment information, which guarantees that you will not have any problems, even in the event of a hacking of our payment platform.

For wholesale orders, please contact us before placing your order at the following address: https://poolday-paris.com/pages/wholesale

No. Except in certain special cases, you can only use one promotional code.